-Excellent communication and presentation skills.
-Ability to multi-task, prioritize, and manage time effectively.
-Identify and assess customers’ needs to achieve satisfaction.
-Build sustainable relationships and trust with customer accounts -through open and interactive communication.
-Provide accurate, valid and complete information by using the right -methods/tools.
-Meet personal/customer service team targets and call/email/live chat handling quotas.
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
-Keep records of customer interactions, process customer accounts and file documents.
-Follow communication procedures, guidelines and policies.-Take the extra mile to engage customers.