We are currently looking for enthusiastic individuals for our Customer Support Department in a Team Lead Role. Individuals who are passionate about their work, seek problems as challenges, and take pride in the ability to learn quickly, an exciting opportunity of a Customer Support Lead awaits you.

Job Responsibility:

The lead will be responsible to manage complex customer situations promptly and professionally.

• Has to maintain Stores Feedback Rating, Performance, and Dashboard.
• Provide Monthly Reports on the Store’s Performance and Suggest strategies simultaneously to further enhance the performance of the Store.
• Responsible to Study and make Strategies in accordance with Market Place Policies
• Analyze the reason for returning items and taking necessary steps on how to reduce the returns.
• Manage Team concerns and resolving any queries.
• Timely Verification of the entire team cases and resolve issues with respect to the case
• Have to utilize customer feedback to recommend product and service improvements.
• Leading Short Term & Long Term Projects.

Job Specification:

• Minimum qualification required is Intermediate or Bachelors
• Should have strong Written & Communication Skills
• At least 1-year experience as a Lead is required
• Prior experience in International Ecommerce Industry (Preferred)
• Must have high attention to detail, and should be able to work under pressure
• Ability to multitask and prioritize (by keeping a positive attitude to motivate others)
• Candidates with better Business communication will be given preference
• Proficiency in MS Office is required.

Job Offerings:

• Market Competitive Salary
• Strong Career Support in a learning Environment
• Health Insurance
• Provident Fund
• Annual Leaves
• Leave Encashment
• Recreational Activities

Job Details:

Working Days: Monday – Saturday

Shift Timings: 6 pm – 3 am (Saturday 6 pm – 11 pm)