| Job Title: |
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Call Center Specialist |
| Category: |
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Client Services |
| Total Positions: |
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2 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Minimum Education: |
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Intermediate/A-Level |
| Degree Title: |
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Intermediate/A- level or Bachelors |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
|
2 Years |
| Salary Range: |
|
PKR 50,000 to 70,000 per Month |
| Apply By: |
|
Jan 2, 2022 |
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| Job Description: |
- Making outbound calls and setting appointments/Live Transfers/sales for our clients
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels e.g. email, phone, chat, etc.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Schedule appointments, process orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with telesales and customer support.
- Excellent Spoken English
Qualification: Intermediate or Above
Posts: 7 Positions
Shift: Night Shift (6 pm till 3 am)
Job Types: Full-time, Contract
Salary: Up to Rs70,000.00 per month
Job Type: Full-time
Salary: Up to Rs70,000.00 per month |
| Company Information |
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Company Name: Basecamp Data Solutions
Company Description:
We provide data management solutions for clients. We offer the cost benefits of offshore resourcing with the peace of mind and quality of dedicated local management. We design intelligent data management systems to maximize efficiency and robustness of client businesses. Our key business and systems analysts work with clients locally to develop the right data systems customers' need, not elaborate systems that hinder operational flexibility and efficiency. A major benefit our clients get with us is our local business and systems analysts match the client business needs with smart system designs to deliver optimal solutions for both short-term and long-term client goals.
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