Quality Assurance Officer  
Emenac   More jobs from this company

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Job Title:   Quality Assurance Officer
Category:   Quality Assurance (QA)
Total Positions:   2
Job Location:   Lahore
Gender:   No Preference
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   2 Years
Salary Range:   PKR 40,000 to 70,000 per Month
Apply By:   Jan 2, 2022
Job Description:

Emenac is looking for Quality Assurance Executive for its International Call Center Campaign.

This is a UK - Afternoon Shift Job.

  • Evaluate calls as per the standards and timelines defined by the Lead QA and respective client.
  • Arrange quality control secession for individuals and teams.
  • Coordinate with respective team leader and agent, in-case of any quality related issue or query.
  • Develop, conduct and evaluate monthly quality quiz.
  • Represent quality department in daily team huddles, to communicate quality related issues and challenges.
  • Provide feedback on quality scores and analysis to respective team leaders on weekly basis.
  • Conduct spot checks for effective quality control.
  • Generating and maintaining quality Dashboards and generating insights on the basis of those dashboards


This is a Afternoon shift job, we are looking for flexible candidates who can work as per the roaster system

Company Information
Company Name:  Emenac
Company Description:
Founded in 1997, Emenac has developed to become one of the leading names in the world of outsourcing, technology and consultancy. The company multitasks, providing businesses with great helping hands and assistance in every possible manner. Emenac is the home of highly experienced individuals who are well qualified in different fields and hence, the company is able to offer fabulous services to its highly valued clients.

Since the start, Emenac has been destined to meet the exigent demands of its clients and provide them with the best possible solutions. Its outsourcing covers the entire Human Resource Management as well as financial management services, every kind of administrative support and as well as call center services. Our consultancy, on the other had, has gone far to offering exquisite business development plans as well as complete back office management. Our clients can also make use of our expertise in information technology and all of its associated fields. We are also able to provide our clients with high quality online advertisement and communication as well as website designing. We put these services to use in order to propagate the word that our entrepreneur clients seek chances for. Emenac also provides business owners with workable software and networking infrastructures. Thus we give all that is required to run a business, becoming managers of our highly respected entrepreneur clients.

One of the most renowned services from Emenac has its training programs. These programs include professional courses that help the trainees gain all expertise over professions that can help them make a space for them in the BPO world. Emenac offers training for SEO (Search Engine Optimization) as well as Call Center. Our expert trainers and carefully designed courses bring out the best of SEOs and telesales/customer support representatives taking them higher. The courses are certified and the certificates are given to trainees who pass, at the end of the training

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