| Job Title: |
|
Customer Service Representative |
| Category: |
|
Client Services |
| Job For: |
|
Alumni |
| Total Positions: |
|
1 |
| Job Location: |
|
Islamabad |
| Gender: |
|
Both |
| Age: |
|
20 to 40 years |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
1 Year |
| Salary Range: |
|
PKR 20,000 to 30,000 per Month |
| Apply By: |
|
Jun 4, 2015 |
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| Job Description: |
- answer calls professionally
- respond to customer inquiries
- Strongly follow up customer calls
- book appointments for clients.
- research required information using available resources
- handle and resolve customer complaints
- provide customers with product and service information
- enter customer information
- process appointments, forms and applications
- identify and escalate priority issues
- route calls to appropriate resource
- complete call logs
- produce call reports
Education and Experience
- proficient in relevant computer applications
- knowledge of customer service principles and practices
- customer service experience
- good data entry/keyboard skills
- knowledge of administration and clerical processes
- relevant product knowledge
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| Required Skills: |
Strong verbal and written communication skills
Active listening skills
problem analysis
problem solving
customer service orientation
organizational skills
attention to detail
initiative
judgment
adaptability
team work
stress tolerance
resilience |
| Company Information |
|
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Company Name: CareersGiant
Company Description:
CareersGiant is a careers consulting company managed and directed by a London, UK graduate Amin Saleem. The company is based in Karachi but offers services throughout the world.
It specialises in professional, impartial and independent careers advice and guidance to School, College & University students, Professionals and Career Changers.
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