A growing company in Food Industry requires a Customer Service Manager to head the online portfolio of the business. The responsibilities include:

• Answering customer queries over the phone, facebook and emails,


• Processing the online orders into the system,


• Answer queries related to the product and ensure a five star customer service


• Answer queries related to the quality and packaging 


• Follow up on the late or undelivered orders with the courier company 


• Liase with Finance and Packaging team to prepare sales summary. 

The idea candidate should be:

• Punctual and have a strong work ethic


• Posses excellent phone manners


• Proficient in the use of MS Office, Email and Social MediaA good listener and well spoken 


• Have an ability to address customer queries calmly and professionally. 

What we offer:

• On job training and development 


• A decent salary and a excellent working conditions 


• Friendliness and respect within the team. 


• Excellent oppourtunities for growth and a promise of a lifetime career with International exposure.