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Job Title:		Customer Services Representatives
Total Positions:		20
Job Location:		Islamabad,Rawalpindi
Gender:		No Preference
Age:		18 to 45 years
Minimum Education:		Higher Secondary School Certificate/Intermediate/A
Career Level:		Entry Level
Minimum Experience:		Less than 1 Year
Salary Range:		PKR 0 to 0 per Month
Apply By:		Jan 10, 2019

Job Description:

We are a USA Based BPO looking for young, Bright and Ambitious Male/Female Customer Services Executives to join our friendly and exciting call center Saddar, Rawalpindi.

Night Shift

Requirements:

Outbound Call Center Temp to hire position Hours: Monday - Friday, 8PM – 5AM

Responsibilities will include but are not limited to:

Providing outstanding customer service to all customers in a professional and courteous manner

Data and order entry

Handling a high volume of outbound calls

Reaching out to customers regarding orders, deliveries, inquires, etc. Requirements:

Clear and professional speaking voice/telephone manner

Excellent customer service skills

Bilingual a plus

Proficiency in basic PC applications and MS Word, Excel and Outlook

Ability to perform basic math skills

Problem solving skills

Excellent attention to detail

Sound decision making skills

Work well in a team environment

Fresh candidates: 15K-20K basic depending upon caliber.

Experience Candidates: 25K-45K Basic depending on experience/skills.

If you have what it takes to be a part of our success then we are looking forward to hear from you

Required Skills:

Call Center Experience Minimum 1 year

Company Information

Company Name: Shelby
Company Description:
Established in June, 2010 in Sacramento, California Shelby BPO specializes in providing excellent customer services to its clients. The head office is located in Sacramento, California, managing smooth functioning and undertaking expansion of the network to other major cities. Shelby BPO provides tailor made solutions and complete front and back end support in order to meet all the demands of our worthy customers.

Services by Shelby are provided Monday through Friday. However, the schedule may be adjusted as per clients request. Gazetted holidays in U.S. will be availed by the offshore employees as well. Gazetted holidays in Pakistan will be observed as regular work days excluding Saturdays and Sundays.

We have a Quality Assurance team experienced in call evaluation and coaching agents to improve on their weaknesses. The expert team is working closely with the reps to ensure we deliver supreme quality to our clients. Each call is evaluated before transferring the lead to the client.

We are capable of providing multiple services whether inbound or outbound as following:

Healthcare Services
Order Taking
Lead Generation
Home Improvements
Home Owners Insurance
Home Warranty
Home Security
Education
Appointment Setting
Outbound Calling Services
Inbound Services
Technical Support and Troubleshooting
Mortgage Lead Generation
Help Desk Services
Surveys
Customer Service and Care