·         Maintain updated knowledge of all company products and services in order to provide adequate education to customers

·         Provide information and instructions about relevant products and services

·         Make product and service suggestions to meet the customer’s specific needs

·         Field incoming phone calls and respond to phone messages from customers

·         Promptly respond to customer questions submitted via email or our website

·         Answer customer questions and provide information to resolve any issues

·         Process orders and returns

·         Obtain necessary information from customers to adequately follow up

·         Document important customer information for future reference

·         Collect and record customer feedback and information, and share that with appropriate departments and team members

·         Generate interest in new products or services and connect customers with salespeople when required

·         Foster and maintain relationships with customers to improve our retention rate

·         Attend all required customer service-related meetings