We have our corporate office in the UK and have International offices in Dubai and Pakistan. We are currently hiring a dynamic Assistant Operations, who will be responsible to carry out the below-mentioned job responsibilities:

Responsibilities:

Monitoring and Control:

• Monitor the deployment of security guards to client sites and ensure timely arrival.
• Track guard attendance and report any issues or discrepancies.
• Maintain accurate records of guard schedules and rotations.
• Ensure compliance with client requirements and service level agreements.

Incident and Complaint Handling:

• Respond promptly and effectively to guard incidents and client complaints.
• Investigate incidents and document necessary information.
• Liaise with clients, guards, and relevant departments to resolve issues.
• Escalate serious incidents or complaints to the appropriate personnel.

Communication and Updates:

• Communicate regularly with the operations team to provide updates on guard status and incidents.
• Coordinate with other departments to provide necessary documents and information for new guard hires.
• Assist in preparing reports and maintaining data related to guard activities.

Administrative Support:

• Assist in updating rota and regular sheets for guard scheduling.
• Collaborate with the account department to prepare guard invoices.
• Handle general administrative tasks such as filing, record-keeping, and data entry.

Skills Required:

• Good communication and reporting skills.
• Familiarity with roster management systems.
• Proficiency in using Google documents and Excel. 
• Willingness to learn and develop skills in the field.
• Basic computer skills (Microsoft Office, internet usage).
• English proficiency.

We Offer:

• Travel Allowance
• Food
• Medical Insurance
• Paid Leaves