You will be responsible for overseeing and leading a team of outbound call center agents.

Responsibilities:

• Supervising Daily Operations: Ensure smooth daily operations of the outbound call center team, ensuring targets are met and exceeded.
• Performance Monitoring: Track and monitor the performance of team members, providing regular feedback, coaching, and performance evaluations.
• Training and Development: Develop and implement training programs to enhance the skills and productivity of the team.
• Strategy Implementation: Implement strategies to improve call center metrics such as call quality, conversion rates, and customer satisfaction.
• Problem Resolution: Handle escalations and resolve issues promptly to ensure customer satisfaction.
• Reporting: Generate and analyze reports on team performance, and present insights and recommendations to senior management.
• Multitasking: Manage multiple tasks and projects simultaneously, ensuring timely and successful completion.
• Work Under Pressure: Maintain composure and effectiveness under pressure, especially during peak call times or challenging situations.
• Extra Hours: Be willing to work extra hours when needed to meet business demands.