We are seeking a dedicated and experienced Customer Success Manager to join our team. The ideal candidates will be responsible for managing customer inquiries and ensuring seamless communication between clients and our operations team. The Client Success Manager will play a crucial role in maintaining client satisfaction and facilitating the resolution of technical issues. We’re looking for someone who can manage people, priorities, and pressure; all with clarity. This role comes with autonomy, ownership, a high-performing team, and serious growth opportunities.

Responsibilities:

We’re looking for individuals who are calm, clear communicators and can manage people and priorities like a pro.

Must-Haves:

• 1–3 years of experience in client- or customer-facing roles (agency preferred)
• Excellent written and spoken English, communication is your superpower
• Proven ability to manage multiple clients, timelines, and internal teams
• In a problem-solving mindset, you take initiative and close loops
• Comfortable with tools like Slack, ClickUp, and Google Workspace (or quick to learn)

Bonus If You Have:

• Experience with Klaviyo, email marketing, or eCommerce brands
• Background in retention marketing, performance marketing, or creative strategy
• A brain that enjoys bringing structure to chaos

Soft Skills That Matter Most:

• Calm under pressure, clear in chaos
• Lead conversations with intention, not emotion
• Act as a bridge between strategy, design, and clients
• You’re already thinking two steps ahead, no handholding needed

Location Requirement:

• This is a full-time, in-house role based in Bahawalpur
• Remote applicants will not be considered