| Job Title: |
|
Customer Onboarding Consultant |
| Category: |
|
Client Services |
| Total Positions: |
|
3 |
| Job Location: |
|
Islamabad |
| Gender: |
|
No Preference |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
2 Years |
| Apply By: |
|
Aug 14, 2025 |
| |
|
|
| |
|
|
|
|
| Job Description: |
We are seeking a Customer Onboarding Consultant to join our remote team and play a crucial role in delivering a seamless, personalized onboarding experience for our new customers. Your mission will be to guide users through our platform, help them understand how to get the most value from our services, and ensure long-term engagement and satisfaction.
Key Responsibilities
Lead onboarding sessions for new customers via video calls, emails, and chat Create personalized onboarding journeys based on user goals and behavior Collaborate with Product and Customer Support teams to resolve user concerns Monitor user activation metrics and identify areas for improvement Deliver feedback to internal teams to enhance the onboarding experience Contribute to help center content and onboarding documentation
Qualifications
2+ years of experience in customer onboarding, customer success, or similar roles Excellent communication and interpersonal skills Tech-savvy and quick to learn new digital tools/platforms Experience working remotely and independently Bonus: Experience in health, fitness, or wellness industries
What We Offer
Fully remote work with flexible hours Access to wellness perks and team fitness incentives Growth opportunities in a rapidly expanding digital brand A supportive, health-conscious team environment |
| Company Information |
|
|
Company Name: Total Shape
Company Description:
Total Shape is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. At Total Shape, we pride ourselves on delivering comprehensive information tailored to your health and fitness journey. Our mission is to help you make informed decisions that expedite your path to your health and fitness goals.
Since 2003, our dedicated team has worked hard to create a comprehensive library of thorough and reliable information. Our team of 60+ team of writers, fact checkers and medical reviewers are health and fitness experts, including registered dietitian nutritionists, board certified medical doctors, experienced personal trainers, certified coaches, and professional athletes who write, fact check, review and constantly update our collection of 2,000+ articles.
|
|
